Subscription Service FAQ's

Yes. There’s a simple three order minimum to get you started. After that, you’re free to pause, change or cancel anytime. No pressure, no long-term tie-in, just flexibility that works around you and your dog.

We send all subscription orders via Fedex or DPD. You’ll receive email and text updates directly from them, including a delivery day and a two-hour time window.

Subscription deliveries use our standard delivery service and arrive within the timeframe shown on our website when each repeat order is placed.

No, there’s no limit at all. Order little and often, or stock up less frequently. You choose what suits your space, schedule and dog’s appetite.

Absolutely. Just log into your account and select Manage Subscriptions. From there, you can adjust products, quantities and timings whenever you need. You’re always in control.

Yes. Your subscription can include wholegrain recipes, grain free options and mixers, all in one place. Many customers like to tailor meals with a combination that suits their dog’s needs.

Yes, as long as the subscriptions share the same delivery address, billing address, payment method, frequency setting and delivery date, they’ll arrive together as one order.

To align them:

1. 
   Log into your account and open the subscription you want to change
   
2. 
   Select Manage Subscriptions
   
3. 
   Click Next Charge Date and adjust it to match your other subscription
   
4. 
   Make sure the delivery frequency is the same for both
   

Please note: we need four clear working days before dispatch to guarantee changes take effect.

Yes. If your dog is getting through food more slowly than expected, you can skip an upcoming delivery in your account, no problem at all.

Log into your account and use the menu options to update your details.

On mobile, the view looks slightly different. You’ll find subscription options under the Subscription tab at the top of your account page.

Please allow up to 24 hours for changes to be processed.

Your next delivery date is always visible when you log into your account, so there are no surprises.

We accept all major credit and debit cards.

Simply log into your account and select Payment Methods. From there, you can edit or update your default card quickly and securely.

Yes. Alongside your 5% subscription saving and free delivery, you can still use valid discount codes.

Subscription customers also receive birthday treats, Christmas gifts, and the occasional surprise throughout the year, our way of saying thank you.

Many customers start this way. The subscription gives you time to see how your dog settles, while saving money and avoiding last-minute reorders.