Returns & Refund Policy

At Nature’s Harvest, we want you and your dog to feel completely confident with every purchase. If something isn’t quite right, we’ll do everything we can to put it right.

Because we sell pet food and treats, all items must be sealed and unused to be eligible for return.

To qualify for a return, products must be:

• 
  Unopened, unused and sealed
  
• 
  In original packaging
  
• 
  In resalable condition
  

If you’re unsure, contact us and we’ll advise.

Please contact us within 7 days of receiving your order:

Email: info@naturesharvest.co.uk

Phone: 0330 124 8231

We’ll guide you through the next steps.

Once your return is received and inspected, we’ll email you to confirm whether your refund is approved.

Approved refunds are processed within 5–7 working days back to your original payment method.

If your order arrives damaged, faulty or incorrect, please contact us within 24 hours of delivery so we can arrange a replacement or refund as quickly as possible.

We will request photos of the product, the inside and outside of the packaging (including the postage label) to help us resolve things promptly.

We only replace items if they are defective or damaged.

If you need an exchange for the same product, please email: info@naturesharvest.co.uk

Yes. We’re unable to accept returns on opened food products unless they are faulty or damaged.

If the return is due to an error on our part (for example, damaged or incorrect item), we will cover the return shipping costs.

For all other returns, the customer is responsible for postage.

Email: info@naturesharvest.co.uk

Phone: 0330 124 8231

You can also reach us at:

Judge’s Choice Petfood Ltd
Unit 1, The Old Corn Store, Alma Road, Lindfield, West Sussex, RH16 2HW

Tel: 0330 124 8234

Nature’s Harvest is committed to honest, natural food and excellent service, so you can shop with confidence every time.