Privacy Policy
Effective Date: October 2025
Company Name: Nature’s Harvest (a trading name of Judge’s Choice Petfood Ltd)
Registered Office: Delta House, 16 Bridge Road, Haywards Heath, West Sussex, RH16 1UA. United Kingdom
Company Number: 03910679
ICO Registration: ZA329295
Email: info@naturesharvest.co.uk
Telephone: +44 (0)330 124 8231
1. Consent
The website and its content are owned by Judge’s Choice Petfood Ltd, trading as Nature’s Harvest (“Company”, “we”, “us”). The term “you” refers to the user or viewer of our website (the “Website”).
This Privacy Policy explains how we collect, use, store, and share your personal information (“Personal Data”) when you use our Website or otherwise interact with us.
By using our Website, subscribing to our newsletter, or purchasing products, you consent to this Privacy Policy. We may update this Policy from time to time; any significant changes will be communicated via email or a prominent notice on our Website.
2. Information We May Collect
We collect Personal Data to provide you with the best possible experience. This may include:
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Identity Data: Your name, title, and contact details.
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Contact Data: Email address, telephone number, and postal address.
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Payment Data: Billing address, payment card details, and transaction information.
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Communication Data: Records of your correspondence with us, such as contact form enquiries or customer service calls (which may be recorded for training and monitoring).
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Marketing and Preferences Data: Information about your preferences in receiving marketing from us.
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Technical Data: IP address, browser type, device information, and Website usage analytics.
Providing this data is voluntary, but without it we may be unable to fulfil your order or respond to your enquiry.
3. How We Collect Your Data
We may collect your Personal Data through:
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Direct interactions (placing an order, signing up to our newsletter, completing a form).
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Automated technologies (cookies, analytics tracking).
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Third parties (payment processors, advertising partners, or affiliate campaigns).
4. Cookies and Analytics
Our Website uses cookies and similar technologies to improve user experience, measure performance, and support marketing campaigns.
You can manage or disable cookies in your browser settings, but some parts of our Website may not function properly without them.
We use tools such as Google Analytics and Meta Pixel to understand visitor behaviour. These may collect anonymised data including your IP address, pages visited, and time spent on site.
For more details, see our Cookie Policy.
5. How We Use Your Information
We use your Personal Data to:
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Process and deliver your orders.
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Manage payments, refunds, and account information.
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Respond to your enquiries.
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Send marketing updates and offers (where you have opted in or where we have a legitimate interest).
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Improve our Website, products, and customer service.
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Comply with legal obligations and prevent fraud.
We process your data under the following lawful bases: contractual necessity, consent, legitimate interest, and legal compliance.
6. Sharing Your Data
We only share your Personal Data with trusted third parties, including:
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Payment processors (e.g. Shopify Payments, PayPal).
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Delivery partners (e.g. Royal Mail, DPD, Evri).
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Email and marketing platforms (e.g. Omnisend, Meta, Google Ads).
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IT and hosting providers who support our Website operations.
All third parties are required to respect the security of your Personal Data and to treat it in accordance with UK GDPR. We do not sell or rent your data.
7. Data Retention
We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
By law, we must keep certain information (e.g. transaction records) for up to six years for tax and audit purposes.
8. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
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Access your Personal Data.
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Request correction of inaccurate or incomplete information.
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Request erasure (“right to be forgotten”).
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Object to or restrict processing.
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Withdraw consent for marketing communications.
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Request data portability.
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Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise these rights, please contact us at info@naturesharvest.co.uk.
9. Marketing and Communications
We may send you marketing emails if you have:
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Opted in to receive them, or
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Purchased from us and have not opted out.
You can unsubscribe at any time via the link in our emails or by contacting info@naturesharvest.co.uk.
We will never send misleading information or share your contact details for third-party marketing.
10. Security
We take appropriate technical and organisational measures to protect your Personal Data from unauthorised access, misuse, or disclosure.
While we strive to ensure full security, no online transmission is entirely secure. In the unlikely event of a data breach, we will notify affected individuals and the ICO where legally required.
11. Third-Party Links
Our Website may include links to other websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any Personal Data.
12. Children’s Privacy
Our Website is intended for users aged 18 and over. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Effective Date.” Material changes will be highlighted on our Website or communicated via email.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your Personal Data, please contact:
Nature’s Harvest (Judge’s Choice Petfood Ltd)
Email: info@naturesharvest.co.uk
Telephone: 0330 124 8231
Postal Address: Delta House, 16 Bridge Road, Haywards Heath, West Sussex, RH16 1UA. United Kingdom
