Website Terms of Use
Last updated: 28 October 2025
These Terms of Use (“Terms”) explain how you may access and use this website (including any sub-domains) (the “Website”). Please read them carefully and keep a copy for your records.
Who we are. The Website is operated by Judge’s Choice Petfood Ltd (company number 03910679), registered office: Delta House, 16 Bridge Road, Haywards Heath, RH16 1UA. In these Terms, “we”, “us” or “our” includes Judge’s Choice Petfood Ltd and any trading names, including Nature’s Harvest.
Other documents that apply. The following also apply to your use of the Website:
-
Our Privacy Policy (how we use your data)
-
Our Cookie Policy
-
Our Terms of Sale (when you buy products or services from us)
1. Acceptance of these Terms
By accessing, browsing, registering with, or using the Website you agree to be bound by these Terms. If you do not agree, you must not use the Website. You are responsible for ensuring that anyone accessing the Website via your connection understands and complies with these Terms.
We may update these Terms from time to time by posting a new version on the Website. Your continued use indicates acceptance of the updated Terms.
2. Access to the Website
We try to keep the Website available 24/7 but do not guarantee this. Access may be suspended or withdrawn without notice for maintenance, updates, or reasons beyond our control. You are responsible for arranging your own access and ensuring your device and internet connection are secure and compatible.
3. Registration and account security
Some features require you to register an account. You confirm that:
-
All registration details are accurate and kept up-to-date;
-
You are 18 or over, or you have a parent/guardian’s permission and supervision;
-
You will keep your login credentials confidential and not share them.
We may suspend or terminate accounts that breach these Terms. You may cancel your account at any time by contacting us (see section 15).
4. Intellectual property
All content on the Website (including text, images, graphics, video, software and code) is owned by us or our licensors and is protected by intellectual property laws. You may:
-
View pages on-screen;
-
Download and store pages for personal, non-commercial use; and
-
Print one copy for personal, non-commercial use,
provided you keep all copyright and proprietary notices intact and do not modify the content. You must not reproduce, distribute, adapt, publish, display, sell, or create derivative works from Website content without our prior written consent. No licence is granted to use our trade marks or those of our affiliates.
5. Acceptable use
You must not use the Website:
-
For any unlawful, harmful, defamatory, obscene, harassing or otherwise objectionable purpose;
-
To infringe intellectual property or privacy rights;
-
To transmit unsolicited marketing or data-harvesting (including scraping/robots);
-
To introduce viruses, malware, or attempt unauthorised access to systems;
-
To interfere with or disrupt the Website or others’ use of it.
Breaches may be reported to law enforcement. Your right to use the Website will cease immediately if you materially breach this section.
If you upload or submit any content (e.g., reviews, photos), you:
-
Warrant you own or control the necessary rights;
-
Grant us a worldwide, royalty-free licence to use, reproduce, modify, publish, and display that content in connection with our business (including syndication); and
-
Agree we may edit or remove it at our discretion.
You are responsible for your content and agree to indemnify us for any claims arising from it.
6. Links
You may link to our homepage only with our prior written consent, provided you do so fairly and legally and do not damage our reputation or suggest any approval or endorsement where none exists. We may withdraw permission at any time.
The Website may contain links to third-party sites. We are not responsible for, and do not endorse, those sites or their content or practices.
7. Information on the Website
Content on the Website is for general information only and is not advice. We make reasonable efforts to keep it accurate and up-to-date, but we do not guarantee this. You are responsible for ensuring any products, services or information meet your needs.
8. Security and viruses
We do not guarantee that the Website will be secure or free from bugs or viruses. You should use your own virus protection software and configure your devices appropriately.
9. Our responsibility to you
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.
If you are a consumer, we are responsible for loss or damage that is foreseeable and caused by our breach or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable or for business losses.
If you use the Website for business purposes, to the fullest extent permitted by law we exclude all implied conditions, warranties and representations, and we will not be liable for: loss of profits, sales, business, revenue, data, goodwill, anticipated savings, or any indirect or consequential loss.
10. Suspension and termination
We may suspend or terminate your access immediately if you breach these Terms or we reasonably suspect fraud or misuse. Sections which by their nature should survive termination shall continue in force.
11. Personal data and cookies
We handle personal data as set out in our Privacy Policy and use cookies as set out in our Cookie Policy.
12. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
-
If you are a business, the courts of England and Wales have exclusive jurisdiction.
-
If you are a consumer, you may bring proceedings in England and Wales or, if you live in Scotland or Northern Ireland, in your local courts.
13. Contact us
Email: info@naturesharvest.co.uk
Post: Delta House, 16 Bridge Road, Haywards Heath, RH16 1UA
Telephone: 0330 124 8231
Terms of Sale
Last updated: 28 October 2025
These Terms of Sale (“Conditions”) apply when you purchase products or services (“Products/Services”) from us via the Website. Please read them carefully before ordering.
About us. Judge’s Choice Petfood Ltd (company number 03910679), registered office Delta House, 16 Bridge Road, Haywards Heath, RH16 1UA. Trading names include Nature’s Harvest. Contact: info@naturesharvest.co.uk, 0330 124 8231.
1. Eligibility
You must be 18 or over to place an order.
2. Prices, VAT and availability
Prices are shown in GBP and include VAT where applicable. We may change prices and descriptions at any time. All orders are subject to availability. Colour/pack images are illustrative.
VAT exemption for working-dog food
Where a product is designated VAT-free for working dogs, by purchasing you confirm the product is intended for use as feed for working dogs in accordance with HMRC VAT Notice 701/15 (Animal Feeding Stuffs) (e.g., assistance, police, security, herding or other vocational dogs). VAT relief does not apply to pet food for non-working/domestic use. You agree to provide evidence if requested. Misdeclaration may result in liability for VAT and penalties.
3. Payment
We accept major debit/credit cards and other methods shown at checkout. By submitting an order you authorise us (and our payment processor) to take payment. If payment authorisation fails, we may cancel the order.
We may charge interest on overdue sums at 3% per annum above NatWest Bank base rate, accruing daily until paid (save for sums disputed in good faith).
4. How the contract is formed
Your order is an offer to buy. We will acknowledge receipt, but acceptance occurs only when we dispatch the Products (or confirm performance of Services). If we cannot fulfil your order (e.g., stock issues, pricing error, or an Event Outside Our Control), we will let you know and refund any sums paid.
5. Delivery and risk
Delivery options, charges and timeframes are shown at checkout and on our Delivery page. We will take reasonable steps to meet estimated dates, but they are not guaranteed.
Risk in the Products passes to you on delivery. Title passes when we receive full payment.
If we need information from you to supply Products/Services and you do not provide it when requested, we may suspend or cancel the order and charge reasonable costs incurred.
6. Your legal rights (faulty or misdescribed goods)
We are under a legal duty to supply goods that are in conformity with the contract. If your item is faulty, damaged or misdescribed, you may have rights to a repair, replacement or refund under the Consumer Rights Act 2015. Contact us promptly with details and photos where relevant.
7. Your right to cancel (consumers)
If you are a consumer, you have a legal right to cancel most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
-
Cooling-off period: 14 days after the day you (or someone you nominate) receive the Products. For split deliveries, the period runs from receipt of the last item.
-
How to cancel: Notify us within the period by emailing info@naturesharvest.co.uk or calling 0330 124 8231 with your order number, name and address.
-
Returns: Send the Products back within 14 days of telling us you’re cancelling. You are responsible for return costs (unless the item is faulty/misdescribed).
-
Refunds: We will refund the price paid (including the standard delivery charge, if applicable) within 14 days of receiving the goods back or proof of posting, whichever is sooner. Refunds are made to the original payment method.
Exceptions (no right to cancel):
-
Perishable goods or items liable to deteriorate or expire rapidly (e.g., fresh or short-dated consumables);
-
Sealed goods not suitable for return for health protection or hygiene reasons once unsealed after delivery (e.g., opened pet-food packaging);
-
Bespoke or personalised items;
-
Services already fully performed with your express consent and acknowledgement of losing the right to cancel.
This section does not affect your rights for faulty goods.
8. Returns policy (in brief)
To return an item:
-
Contact us for instructions;
-
Repack securely (unopened, in resaleable condition unless faulty);
-
Include order details inside the parcel;
-
Obtain proof of postage.
We may make a reasonable deduction for any loss in value resulting from unnecessary handling.
9. Reviews and user content
If you post a review or upload content in relation to your purchase, section 5 of the Website Terms of Use applies (licence, standards, moderation).
10. Our liability to you
Nothing in these Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.
If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable or for losses not caused by our breach. We are not responsible for business losses.
If you purchase for business use (including resale), we exclude all implied terms to the fullest extent permitted by law and will not be liable for loss of profits, revenue, business, goodwill, data, or any indirect or consequential loss. Our total liability for all losses arising in connection with an order shall not exceed the price paid for the Products/Services concerned.
11. Suspension, refusal or cancellation
We may refuse or cancel an order (for example, suspected fraud, stock or pricing errors, or breach of these Conditions). We may limit quantities per customer/household. If we cancel, we will refund sums paid for the cancelled items.
We may terminate the contract if you fail to pay when due and do not pay within 14 days of a reminder.
12. Events outside our control
We are not responsible for delay or failure due to events outside our reasonable control (e.g., industrial action, transport/network failures, extreme weather, acts of God, epidemics/pandemics, governmental action). We will contact you and take reasonable steps to minimise the effect. You may cancel an affected order for Products/Services we cannot supply; we will refund sums paid for undelivered items.
13. Personal data
We process personal data in accordance with our Privacy Policy and applicable data protection law (UK GDPR and PECR). Calls may be recorded for training and monitoring.
14. General
We may change product specifications, prices and availability at any time. Stock information is indicative. If any provision is held invalid, the remainder remains in force. No failure or delay to enforce any provision constitutes a waiver. Contracts are concluded in English only.
15. Governing law and jurisdiction
These Conditions are governed by the laws of England and Wales.
-
Consumers may bring proceedings in England and Wales, Scotland or Northern Ireland (or, if resident elsewhere in the UK, in local courts as applicable).
-
Businesses submit to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
Email: info@naturesharvest.co.uk
Telephone: 0330 124 8231
Post: Delta House, 16 Bridge Road, Haywards Heath, RH16 1UA
